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Privacy Policy

Effective Date: 24/04/2025

Matrix Drops UK Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or interact with our services.

1. Who We Are

Matrix Drops UK Limited is a UK-based business.
Registered Office (legal address): 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Trading & Correspondence Address (for customer queries and returns): Rivers Lodge, West Common, Harpenden, AL5 2JD
Email: info@matrixdrops.co.uk
ICO Registration: ZB982399

We are the data controller responsible for your personal data under this policy.

2. What Information We Collect

We may collect and process the following personal information:

  • Identity Data – name, username, title

  • Contact Data – email address, phone number, postal address

  • Payment Data – billing information (processed securely via third-party providers)

  • Technical Data – IP address, browser type, time zone settings, cookies

  • Usage Data – how you use our website and services

  • Marketing Preferences – whether you’ve opted in or out of receiving updates

3. How We Collect Your Information

We collect your information when you:

  • Place an order through our online shop

  • Book a service

  • Create an account or join our community

  • Subscribe to our newsletter or blog updates

  • Contact us via email, forms, or live chat

  • Use our website (via cookies and analytics tools)

4. How We Use Your Information

We use your information to:

  • Process orders and bookings

  • Deliver our services

  • Communicate with you about your account or orders

  • Manage user accounts and community participation

  • Send updates or promotional materials (if you opt in)

  • Improve our website and services

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil an order or booking

  • Consent – when you sign up for marketing or optional services

  • Legal obligation – for recordkeeping, tax, or legal compliance

  • Legitimate interest – to improve services, prevent fraud, or manage queries

6. Sharing Your Information

We may share your data with:

  • Payment processors (e.g. Stripe, PayPal)

  • Delivery services (to fulfil orders)

  • IT and hosting providers who support our website

  • Legal or regulatory bodies, if required by law

All third parties are required to handle your data securely and only for the intended purpose.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your data. Information is stored securely and only for as long as necessary to fulfil its purpose.

8. Cookies

Our website uses cookies and similar technologies to enhance your experience. For full details, see our Cookie Policy.

9. Your Data Protection Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (where appropriate)

  • Object to or restrict processing

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at info@matrixdrops.co.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For questions, concerns, or data requests, please contact:
📧 Email: info@matrixdrops.co.uk

📍 Registered Office (legal): 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📍 Trading & Correspondence Address (for customer queries and returns): Rivers Lodge, West Common, Harpenden, AL5 2JD

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