Shipping Policy

1. General Information

The website matrixdrops.co.uk managed by Matrix Drops UK Limited, which is based at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. We are committed to providing a smooth and reliable shipping experience to our customers. Please review our shipping policy carefully before placing an order.

2. Shipping Coverage

We currently ship exclusively within the United Kingdom. If you require delivery outside the UK, please contact us directly to discuss potential arrangements. International deliveries will be managed on a case-by-case basis.

3. Shipping Fees

We offer a flat shipping fee of £10 on all orders. However, orders totaling £240 or more qualify for free shipping within the UK.

Customers also have the option of free personal collection at Matrix Drops UK Ltd, Rivers Lodge, West Common, Harpenden, AL5 2JD. Simply select the "Free Collection – Matrix Drops UK" option at checkout, and we will contact you to arrange a suitable collection time.

4. Order Processing & Delivery Time

Orders typically take up to 72 hours to be processed.
Once processed, orders are shipped and generally delivered within 5-7 working days.
Business days exclude weekends and public holidays.

5. Tracking Information

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your shipment's progress.

6. Delays & Service Interruptions

While we strive to deliver your order within the stated timeframe, delays may occur due to unforeseen circumstances, such as weather conditions, postal service disruptions, or high-demand periods. Should any significant delays arise, we will notify you promptly.

For any shipping-related inquiries, please contact our support team at info@matrixdrops.co.uk. Thank you for shopping with Matrix Drops UK!