Terms & Conditions
Effective Date: 24/04/2025
Welcome to the website of Matrix Drops UK Limited ("we", "us", or "our"). These Terms and Conditions ("Terms") apply to your use of our website and services, including our online store, online and offline services, blog, and community areas (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms.
1. Who We Are
Matrix Drops UK Limited is a business registered in the United Kingdom.
Registered Office (legal address): 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Trading & Correspondence Address (for customer queries and returns): Rivers Lodge, West Common, Harpenden, AL5 2JD
Email: info@matrixdrops.co.uk
Company Registration Number: 16404898
2. Use of Our Platform
2.1 Eligibility
You must be at least 18 years old to use our Platform or have parental consent if under 18. By using our services, you confirm that you meet this requirement.
2.2 Account Registration
To access certain features (e.g. community spaces, purchases), you may be asked to register an account. You’re responsible for keeping your login details secure.
2.3 Prohibited Use
You may not use the Platform for unlawful purposes or to infringe on others’ rights. Any misuse may result in termination of access.
3. Webshop and Online Purchases
3.1 Product Information
We make every effort to display products and services accurately, but we cannot guarantee descriptions are always error-free.
3.2 Pricing and Payment
Prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time. Full payment is required before dispatch or service delivery.
3.3 Order Acceptance
All orders are subject to acceptance. A contract is formed only once you receive a confirmation email from us.
3.4 Shipping
Shipping terms, methods, costs, and timeframes are detailed in our Shipping Policy. Please refer to that page for full information.
3.5 Returns and Cancellations
You have the right to cancel most purchases within 14 days under the UK Consumer Contracts Regulations. See our Returns & Cancellations Policy for full details.
4. Online and Offline Services
4.1 Online Services
Includes digital downloads, virtual consultations, or access to content. Where digital goods are delivered immediately, you may lose your 14-day right to cancel.
4.2 Offline Services
Any in-person or scheduled services are subject to booking and cancellation policies provided at the time of purchase or confirmation.
5. Community and User Content
By engaging in our blog or community features, you agree to:
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Be respectful to others
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Not post illegal, defamatory, or offensive content
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Not advertise or spam without permission
We reserve the right to moderate or remove content and suspend users who violate these rules.
6. Intellectual Property
All content on the Platform (text, images, graphics, logos, etc.) is owned or licensed by us and protected under UK copyright and intellectual property law. You may not use our content without written permission.
7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your use of the Platform. Nothing in these Terms excludes liability for death or personal injury caused by negligence or fraud.
8. Indemnity
You agree to indemnify and hold harmless Matrix Drops UK Limited, its directors, and affiliates from any claims or liabilities arising from your misuse of the Platform or breach of these Terms.
9. Changes to Terms
We may revise these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Platform constitutes acceptance of the revised Terms.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact Us
If you have questions about these Terms, please get in touch:
📧 Email: info@matrixdrops.co.uk
📍 Registered Office (legal): 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
📍 Trading & Correspondence Address (for customer queries and returns): Rivers Lodge, West Common, Harpenden, AL5 2JD